Digital Island Andrew Kay T We specialise in providing high quality business telecommunications services and expert advice. We understand, and are part of, the NZ business environment. Whether your company is big, small or rapidly evolving, we will recommend the best-fit solution for your business.
PLAY 1 Understand what people need We must begin digital projects by exploring and pinpointing the needs of the people who will use the service, and the ways the service will fit into their lives. Whether the users are members of the public or government employees, policy makers must include real people in their design process from the beginning.
The needs of people — not constraints of government structures or silos — should inform technical and design decisions.
We need to continually test the products we build with real people to keep us honest about what is important. What user needs will this service address? Why does the user want or need this service? Which people will have the most difficulty with the service? Which research methods were used?
What were the key findings? How were the findings documented? Where can future team members access the documentation? How often are you testing Digital business environment real people?
PLAY 2 Address the whole experience, from start to finish We need to understand the different ways people will interact with our services, including the actions they take online, through a mobile application, on a phone, or in person.
Checklist Understand the different points at which people will interact with the service — both online and in person Identify pain points in the current way users interact with the service, and prioritize these according to user needs Design the digital parts of the service so that they are integrated with the offline touch points people use to interact with the service Develop metrics that will measure how well the service is meeting user needs at each step of the service Key Questions What are the different ways both online and offline that people currently accomplish the task the digital service is designed to help with?
Where are user pain points in the current way people accomplish the task? Where does this specific project fit into the larger way people currently obtain the service being offered?
What metrics will best indicate how well the service is working for its users? Checklist Use a simple and flexible design style guide for the service. Web Design Standards as a default Use the design style guide consistently for related digital services Give users clear information about where they are in each step of the process Follow accessibility best practices to ensure all people can use the service Provide users with a way to exit and return later to complete the process Use language that is familiar to the user and easy to understand Use language and design consistently throughout the service, including online and offline touch points Key Questions What primary tasks are the user trying to accomplish?
Is the language as plain and universal as possible? What languages is your service offered in?
If a user needs help while using the service, how do they go about getting it? PLAY 4 Build the service using agile and iterative practices We should use an incremental, fast-paced style of software development to reduce the risk of failure.
A critical capability is being able to automatically test and deploy the service so that new features can be added often and be put into production easily. How long does it take for a production deployment?
Which version control system is being used? How are bugs tracked and tickets issued? What tool is used? How is the feature backlog managed? How often do you review and reprioritize the feature and bug backlog? How do you collect user feedback during development?
How is that feedback used to improve the service?Jan 20, · Digital transformation is the most important strategic challenge facing business leaders I speak with. It presents the most significant threats and opportunities any of us have faced in business. Vivitek is a leading manufacturer of visual display systems and presentation products.
Our extensive lineup of award-winning digital projectors incorporates the latest innovations and technologies to deliver superior products.
Digital business is shaping the future – and businesses must evolve their business ecosystems and technology to remain competitive. “If digital disruption can be viewed as a wave sweeping over industries,. Digital Services Playbook. The American people expect to interact with government through digital channels such as websites, email, and mobile applications.
Sep 07, · Business Environment work helps create markets through improved regulatory frameworks that de-risk countries and investments by improving the predictability and efficiency of government-to-business services.
But with the continuous adaptive risk and trust assessment (CARTA), one can achieve real-time, risk and trust-based decision making with confirming results to the security-enabled digital business.
The notion of applying ownership and control instead of trust has no chance in the digital environment.